Processing Times

Everything pictured is ready to ship unless otherwise noted. In most cases I ship your items the next business day after receiving your order. I am a one-woman operation with a day job, though, so I appreciate your understanding if it takes me an extra day or so to get to the post office! If I need to contact you regarding your order I do so via email, so keep an eye on your inbox just in case (and check your Spam folder, too!). 

Shipping

Shipping is a flat $5 for packages under 1 pound and $10 for all packages over 1 pound on orders shipped within the United States. Everything is expertly packed to ensure safe arrival and will be shipped via USPS. Your order will be updated with a tracking number as soon as the package ships. In the case of international orders, I ship USPS First Class International and tracking is provided through customs only. International customers are responsible for any customs and import taxes and I am not responsible for delays due to customs. If your order arrives damaged, keep the damaged item and all the original packaging, take pictures for documentation and email them to me right away - within 24 hours of receiving the order - for information on replacement or refund. Failure to comply with this stated damaged merchandise procedure will result in forfeiture of any refund or replacement. 

 

Returns/exchange

I will accept returns or exchanges. Please contact me within 3 days of delivery and ship items back to me within 7 days of delivery. Buyers are responsible for return shipping costs. Please make sure to pack ceramics securely so they arrive intact. If the item is not returned in the original condition, the buyer is responsible for any loss in value.

Custom orders

I'd love to create something special for you! Please email me with your requests. Payment is due in full before any work will begin. Once the project has begun, orders are non-refundable, and custom orders are not returnable. I do not accept order cancellations for custom orders.