Most of my items are ready to ship, though some are made to order. If you need your items by a certain date, please email me before you place your order. I am happy to do everything possible to accommodate your desired timeline, but I am a one-woman operation! Ready-to-ship items will ship within 2-5 business days. Made-to-order items ship within 3 weeks unless you are otherwise notified.
Everything is expertly packed to ensure safe arrival and will be shipped via USPS. Your order will be updated with a tracking number as soon as the package ships. In the case of international orders, I ship USPS First Class International and tracking is provided through customs only. International customers are responsible for any customs and import taxes and I am not responsible for delays due to customs. If your order arrives damaged, please email me right away.
I will accept returns or exchanges. Please contact me within 3 days of delivery and ship items back to me within 7 days of delivery. Buyers are responsible for return shipping costs. Please make sure to pack ceramics securely so they arrive intact. If the item is not returned in the original condition, the buyer is responsible for any loss in value.
I'd love to create something special for you! Please email me with your requests. Payment is due in full before any work will begin. Once the project has begun, orders are non-refundable, and custom orders are not returnable. I do not accept order cancellations for custom orders.